Please read our following terms and conditions for online purchases with



 1. Payments

1.1- We accept payment by credit and debit card only.
1.2- All prices  for frames and "Standard power" lenses shown - are the price you pay in total + postage if applicable.

1.3- Goods will only be delivered to the registered address of the credit card used for payment.
1.4- Goods remain the property of "EyeDealz.com" 135 Lower Bath Street- Ilkeston-Derbyshire De7  8as until paid for in full.


2. Delivery

2.1- We do not guarantee to deliver by a specific date.  If we have not delivered  (forwarded)  the product within 28 days of acceptance of order you may cancel the order and all money paid will be refunded to the credit or debit card that the payment originally came from.
2.2  Spectacles can only be supplied to United Kingdom residents and delivered to a United Kingdom address excluding Ireland.
2.3- We will send (all) orders by signed for delivery or Special Delivery if you choose to insure your goods and it is your responsibility to ensure that someone is able to sign for receipt of the goods. We will ring or email you the day before the day of arrival (your address) so that you may reasonably expect the delivery (although we cannot guarantee the delivery will take place the following day of dispatch in all cases).

2.4- We will be entitled to rely upon your signature as proof of delivery/ a neighbours signature if taken on your behalf/ or a statement of delivery signed on your behalf by the Royal Mail employee attending and making the delivery in the case of Covid 19 distancing rules. In all cases the delivery will be deemed to have been successful and made.
2.5- Inspect the goods upon delivery and notify us straight away on the day of receipt  (by email through our EyeDealz.com website contact email form ) should they be in any way defective or inconsistent with your order. You should not use the product or wear the product.

2.6- All Damage and or missing items upon delivery must be reported on the day of receipt of the goods to us and the Royal Mail.

2.7- Should it be necessary for you to return goods then you shall be liable for their safe-keeping and all return postage costs. You will be responsible for the goods until such time as they are delivered to us including any period in transit. Return postage costs are not refundable by us.

2.8- The returned spectacles or goods should be returned unmarked and in there original packaging for our inspection and acceptance.


3. Return shipping liability of your own goods sent for reframe and reglaze

3.1- You agree when sending your own frames or lenses to us that the value of the items you send (lenses and frames for us to work with, including reglaze own frame orders and reframe own lens orders) have a value of £0 nothing if damaged within our processes.

3.2- You agree when placing an order on this site that frames or lenses sent to us to be returned to you as a reframe or reglaze have a value of £0 when requesting our Standard Royal Mail signed for return postage in the event of damage or loss in return transit.

3.3- When choosing Special Delivery insured return shipping you agree to let us make any claim on your behalf for compensation if you request, using a valuation of your original purchase price of the items (with a deduction for age, benefits and enhancements) with the Royal Mail.

3.4- You agree not to claim from EyeDealz.com or any persons representing or trading as EyeDealz.com any amount of compensation for lost or damaged goods when posted back to you unless you have chosen and paid for Special Delivery Insured return delivery on our site, protecting us against total loss. Any claim made should not exceed £75 in these circumstances. 

3.5- You will make a report and share with us (upon our request) all details of the report you make to the Royal Mail regarding lost or damaged items, and allow us to speak to The Royal Mail and ask for details of your report if we deem necessary

3.6- You agree to provide original proof of purchase showing the cost of your frames or lenses upon our request.
3.7- You will not send lenses of the type and brand carl Zeiss/ Essilor Varilux/ high value etc without first contacting us by email, as these types of lenses will be deemed at a value of £0 in the event of loss or damage (due to them being unusable as a working pair of glasses) unless Special Delivery postage is chosen for the return transit of your own goods. You should contact us first before sending these brands of lenses or expensive frames to us.


4. Cancellations and Changes for spectacle and reframe and reglaze orders

4.1- For goods made to your personal specification, orders cancelled before dispatch may incur a charge for time and materials used in preparation of the order.
4.2- Changes to your order made before dispatch may incur an additional charge for time and materials used in preparation of the order.

4.3- Spectacles and bespoke lenses and coatings are exempt from the 14 day cooling-off period that applies to the majority of consumer goods and we do not offer refunds for bespoke spectacles and lenses and coatings.
4.4- You accept full responsibility for the accuracy and of entering your prescription details and providing a  PD measurement.

4.5- If you do not provide a PD measurement (or use the option "Set at Standard" when ordering ), we will apply automatically the PD measurement as a total of 63 mm (average)  for long distance and 60 mm for near distance decentration on the manufacture of the spectacles or lenses you have ordered.
4.6- You may cancel any order (except for prescription glasses/reglazes or reframes) up to 14 working days after receipt and return the goods for a full refund minus any relevant handling charges indicated within these terms of business.  You must notify us in writing or by email before you do so.

4.7 - We cannot be responsible for altered pupil distance settings or/and height measurements when your own lenses are fitted to our new frames but will do our best to match the original settings as closely as possible.

4.8 - The choice of frame we use for your reframe is of our choice and you agree to except our choice for style/colour/brand and fit. Designer brands are not supplied by us as a replacement reframe.


5. Guarantee

5.1 -  All spectacles sold here online carry a 6 month guarantee against faulty materials and defective workmanship. To claim under this guarantee you must obtain a returns number by sending an email to us on our website EyeDealz.com contact form and then return the goods by post. Please do not attend store for refunds unless with our express permission. Refunds will not be made for original or return postage.

5.2- We reserve the right to repair or replace or refund faulty goods after 30 days of ownership at our discretion if we deem the goods to be faulty.

5.3- Guarantees will not apply where goods have been subject to misuse, have not been used for the intended purpose or have not been used or cared for in accordance with any specific instructions issued with the product.

5.4- Refunds will not be made if incorrect or insufficient prescription information has been entered by the buyer at the time of ordering. We reserve the right to see a copy of the original prescription before making a refund.


6. Liability

6.1- "EyeDealz"  will not be liable for any vision problems, any loss of any nature, any accident or any injury, as a result of incorrect or insufficient information supplied by you or the original prescribing Optician or qualified optical professional.
6.2- The Buyer (customer) accepts full responsibility for choosing the frame based on the information provided. Unless stated otherwise, frames are not supplied as totally 'non-allergenic'. Titanium products are less likely to cause an allergic reaction to the skin but in extreme cases this can still occur and we do not guarantee against this happening.

6.3- Upon receipt of your spectacles, the responsibility lies with you the buyer to check that the vision through the lenses meets your expectations for the purpose that they were ordered. i.e. reading glasses and lenses are for near vision within arm's length only. Distance glasses and lenses are for distance vision giving clear vision at distance only but not focusing at a near vision (within arms length).

7. General terms

7.1 - We reserve the right to amend prices and specifications without notice.
7.2- No employee of "EyeDealz.com" has the right to vary these terms and conditions.
7.3- These terms and conditions shall be governed by English Law.
7.4- We can only supply lenses to a valid prescription that is less than two years old and we reserve the right to ask for a copy of that prescription.
7.5- We cannot supply lenses to those who are under 16 or registered partially sighted or with the eye hospital.
7.6- A binding contract is only entered into when we accept your order.

7.7- Standard prescription lenses - Our prices at the cart and checkout include frames and lenses as indicated, including "Standard" powers/ lenses with a prescription up to but not above sph's +/- 4.00 and or Cyl's not above but up to +/-2.00 (inclusive). We accept as standard any Axis and Reading adds up to +3.00 but not above. There should be no Prism included in your order. We except as standard orders for varifocal lenses including prescriptions with Sph's up to and including 4 dioptres and Cyl's up to and including 2 dioptres without prisms. If you have a prescription above these powers and still want to order glasses or lenses with us then you should contact us by email or telephone before placing an order with us. 

7.8- Handling Charge for prohibited lenses we state on this site we do not supply.

There will be a £15.00 handling charge made for the time and expenses incurred (by us) for your error in placing order or orders for lens prescriptions above the powers that we state we do not supply. 

You should not place an order for lenses or glasses (unless with our express permission) if your prescription is over the powers we accept or has prism unless you agree with the specific surcharge stated.

8  Statutory rights/proprietor sole trade

8.1 - Nothing in these terms and conditions shall effect your statutory rights
8.2 - All content on this website is copyright of "EyeDealz.com"


9. Identity and contracting

9.1- "Eyedealz and Eyedealz.com" is a trading style taken and used by Mr S. Bateman trading online as  "EyeDealz"

Contact and registered address: 135 Lower Bath Street, Ilkeston, Derbyshire, England, UK De7 8as and 1 Noble Court, Pelham Avenue, Ilkeston, Derbyshire, England, UK. De7 8as.

De7 8as.

9.2- It is to be recognised by both contracting parties (us and you)  that the title "EyeDealz.com" is not it's own entity but a trading style representative of the individual named in ( 9.1) , who will be jointly (with you) liable to perform as agreed under these terms.

9.3 - The term "We" represents the proprietor named in 9.1 or a representative employed by the proprietor at the time of use by you of this site.